FARCOM PRODUCTS & SOLUTIONS
CRM & Print Order Management
For a print order, customer information alone is not enough. Job specifications, file versions, customer approval, delivery dates, and production coordination must stay together so progress does not depend on individual memory.
One order record shared across teams
Sales, design, and production need a shared view of every order. Job type, quantity, material, dimensions, and finishing services should be recorded clearly, with a visible distinction between final information and details awaiting approval.
Stages shaped around the real production workflow
The solution follows the printing business’s actual intake and production process. This journey provides the framework for project analysis rather than claiming a fixed feature list for every operation.
- Receive the enquiry and initial job specifications
- Estimate and record a traceable quotation
- Approve specifications and the correct artwork version
- Assign the job and track production status
- Coordinate delivery and subsequent customer follow-up
Every order change remains traceable
A change in quantity, artwork, or delivery date can affect cost and the production schedule. The system needs to show who may make a change, who approves it, and how the next team sees the latest version. These rules are reviewed with the printing team before implementation.
Start with a real order
To define scope, we walk through one routine order and one order with revisions. Existing forms, files, and software reveal what can be connected and where the workflow or software needs custom development.